Refund and Returns Policy

At Cornelius Hike, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process, subject to the conditions outlined below.

1. Returns Policy

We accept returns on eligible items within 30 days from the date of delivery. To be eligible for a return, the item must be:

  • In its original, unused condition.

  • In the original packaging with all tags and labels intact.

  • Not damaged, altered, or used in any way.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items that are not in their original condition or have been used.

  • Custom-made or personalized products.

  • Products that have been opened or used, including travel tech accessories (if sealed packaging is broken).

3. Return Process

To initiate a return, please contact us within 30 days of receiving your order at [email protected] or call our customer service team at [email protected]. Once your return is approved, we will provide you with detailed instructions on how to send the product back.

4. Refunds Policy

Once your return is received and inspected, we will notify you by email regarding the status of your refund. If your return is approved, a refund will be processed to your Cash on Delivery payment method within 7–10 business days. Please note, shipping charges are non-refundable.

5. Exchange Policy

We do not offer direct exchanges. If you would like a different product, you may return the original item for a refund and place a new order.

6. Late or Missing Refunds

If you have not received your refund after 10 business days, please:

7. Shipping Costs for Returns

Customers are responsible for return shipping costs, unless the item is defective or incorrect. If you receive a damaged or incorrect product, please contact us within 7 days of delivery for a free return and refund.

8. Contact Us

For any questions regarding returns or refunds, please reach out to us [email protected].